Dyfarniad Lefel 2 Highfield mewn Gwasanaeth Cwsmer (RQF)
Coleg Penybont
Nod y cymhwyster hwn yw cefnogi dysgwyr sy’n gweithio neu’n paratoi i weithio mewn rôl gwasanaeth cwsmeriaid neu lle mae defnyddio ffôn yn rhan o’u rôl.
Mae’n addas ar gyfer pob diwydiant lle mae gwasanaeth cwsmeriaid yn ofyniad. Mae’r cymhwyster yn ymdrin ag egwyddorion gwasanaeth cwsmeriaid gan gynnwys sut i fodloni disgwyliadau cwsmeriaid, pwysigrwydd ymddygiad a thechnegau cyfathrebu priodol yn ogystal â ffyrdd o ddelio â chwsmeriaid problemus.
Dull asesu: Cwrs ar-lein gydag arholiad amlddewis.
Oriau dysgu dan arweiniad: 6
Cost: £85
Dechrau: Unrhyw bryd
Details
This is an online resource
- Learning Style: Online
- Telephone: 01656 302302
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